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("The seller")

Vamos Travel Ltd

STANDARD TERMS AND CONDITIONS

Please read these carefully Our aim is to be as professional, efficient and courteous as possible with both our customers, and suppliers. In these our Standard terms and conditions “we”, “our” and “us” means Vamos Travel Ltd, “you” means the person making the reservation and “group” includes all bookings made for 2 or more people and includes all people travelling with you and for the avoidance of doubt any individual you make a booking on behalf of. It is taken that you are the lead contact for your group and that therefore all correspondence or conversations in respect of arrangements for yourself and all members of your group will take place between you and us.  These standard terms and conditions shall form the basis of the agreement for you and your group’s holiday and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law or statute.  No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of Vamos Travel Ltd.

Introduction The packages that include air holidays and flights on this website or within our brochures and offers are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5927 (Vamos Travel).

Your Financial Protection:

When you buy an ATOL protected [air holiday package/flight – as appropriate] from Vamos Travel ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number [5927]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded

abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. NOTE: Not all holiday or travel services offered and sold by Vamos Travel ltd will be protected by the  ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

Below are the conditions between “you”, the “buyer” on behalf of yourself and the group and “we” and “us” the “seller”. A contract shall commence between us and you on behalf of yourself and your group upon delivery of your confirmation invoice or receipt.

Vamos Travel Ltd Holiday Programmes A Vamos Travel Ltd Holiday Programme is designed by us and is often tailor-made specifically for you. It will combine at least one of the following elements a) transportation b) accommodation c) additional services that will form a significant part of your holiday e.g. city tours, restaurant bookings, tickets to the opera, activities etc. For events that you or any member of your group partake in, of an active / dangerous nature, it is the participant’s full responsibility to act in accordance with the guidelines instructed to them. Any injuries you may incur as a result of your own negligence or that of a fellow participant is your responsibility and you will not be entitled to compensation. Vamos Travel Ltd reserves the right to decline any booking for any individual on any tour or service.                          

Prices All prices are per person in pound sterling unless specifically stated otherwise on a Vamos Travel Ltd quotation, invoice or receipt. Unless otherwise stated, all prices quoted are nett of applicable taxes. The services sold are subject to availability and can be withdrawn without notice.

Booking

We do not regard submission of an enquiry form as confirmation of booking. You should first call or email us to ensure that you and your groups requirements can be met and to check availability. Any quotations offered are strictly subject to availability. Whilst provisional bookings can be made over the telephone, full confirmation of your booking will only be made by us in writing by letter, fax or e-mail. You will be given a customer reference number on behalf of your group or a return quotation; all Vamos Travel Ltd quotations are governed by our Terms & Conditions. In making a booking with us, whether by telephone, e-mail or in writing, you and all members of your group are understood to have accepted our standard terms and conditions and in the case of group bookings (2 persons & more), that the person making the booking is responsible for making all members of his or her group aware of these conditions. It is essential that you provide details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the travellers name varies from your booking and may cancel automatically if the travellers name is amended. Vamos Travel Ltd has no responsibility for any loss or damage arising from incorrect entry of travellers names and any inability to travel as a result of carriers or other relevant suppliers policies. If you fail to return a signed copy of your booking form but submit money by way of a deposit or full balance we will assume you agree to all Vamos Travel Ltd standard terms and conditions.

Deposit and Payments: After you have made an enquiry, we will endeavour to send you a quotation along with a copy of standard terms and conditions as soon as practicable. A contract will exist once we have received a deposit payment from you or your group (or payment in Full for late bookings) and we have issued a confirmation invoice/receipt. Please check our confirmation invoice carefully and advise us of any inaccuracies within 3 days of receipt. We regret we cannot accept liability if we are not notified within this period. In order to book a holiday with us we require a standard non-refundable deposit of £100.00 (one hundred pound sterling). Please note that we retain the right to vary this amount as we see appropriate and we will state the deposit requirements on your final  invoice confirmation quotation. We reserve the right to decline any booking at our discretion. Please note the majority of our offers are built on a tailor made basis and therefore prices are subject to change before the point of confirmation. We will confirm before payment is made if any changes are to apply. We shall hold your deposit towards the full cost of the holiday. We must receive the full amount payable by you and your group by no later than 57 days before the departure date. In the case of holidays booked less than 56 days before departure we must receive the full amount payable by you and your group within 7 days of us sending written confirmation and our invoice, or such shorter time as we may specify. In the case of non-payment of the full balance by the due date we reserve the right to cancel your booking and retain your deposit and cancellation charges will apply as laid out below. Deposits paid by you and your group are non-refundable. Credit card bookings will incur an additional charge of 2% (4% for American Express) to cover bank charges and debit cards receive an additional charge of 50 pence.

Changes made by you If you have paid your deposit and wish to make an alteration to your holiday we will do our best to accommodate you. We impose a standard amendment fee of £20.00 (twenty pounds sterling) plus any additional costs incurred by us that are needed to accomplish the amendment. If you wish to make an alteration to your holiday within 57 days of your departure then you must notify us in writing and we reserve the right to impose an amendment fee at our discretion, influenced by the level of work or time needed to accomplish the amendment. Please note prices are likely to change when changing numbers in your groups.

Cancellation by you If you wish to cancel your holiday then cancellation charges will apply. They are calculated as shown below as a percentage of your holiday price as stated in your invoice confirmation. The date we receive your written notification of cancellation is the date we will use to calculate your appropriate charge. Visas, airport taxes and insurance premiums are non-refundable.

Please note Airlines operate different policies and some tickets will be refundable and changeable and others will not. It is your responsibility to check these details with us before booking your holiday. Cancellation must be made in writing either by post or email. On receipt of your cancellation in writing we will process the cancellation as stated above.

If we change or cancel your holiday It is unusual that we will need to make changes to your holiday programme and any which may occur will normally be minor and you and your group will not be compensated since a certain degree of minor change is

sometimes inevitable. For major changes we offer you the opportunity to cancel your holiday and accept a full

refund of all monies paid by you to Vamos Travel Ltd. The below compensation rates will apply. Major changes are

recognised as:

·          A change of flight time by more than 7 hours

·          A change in airport which is inconvenient (excluding changes in London airports)

·          A change in a specifically requested hotel to a much lower standard

·          A change in specifically requested travel arrangements

Please note that in order to qualify as a specific request, it must be made in writing.

We are not liable for any major changes, which result as a consequence of an act of ‘Force Majeure’. For airport transfers we will recommend a collection time with the client and agree it with you. We do not accept liability if you or a member of your group miss your flight due to being late for the transfer or in the case of unforeseen acts of force majeure (e.g. road blocks, crashes on road resulting in traffic). We reserve the right to cancel you and your groups holiday up to 57 days before your departure date. In such circumstances you will be refunded all monies paid to us or offered an alternative holiday. In the unlikely situation that we cancel your holiday within the 57-day period then the compensation payments and periods will apply. Where your holiday has been tailor-made please be advised that often we build up the best prices for you using special offers made at the time of the quotation being sent out. We may also be subject to holding seats or rooms for periods of time that may jeopardise the trip if you do not pay us in the period stated. In cases where payment has not been received in time to secure flights or accommodation and the flights or rooms are lost then you and your group will not be entitled to any compensation.

Price Changes We are confident that at the time of booking, the price of your Vamos Travel holiday will not change. All prices quoted by us are based upon costs current as at the booking date. However in some circumstances price changes may be unavoidable. If you have made a booking with us more than 8 weeks prior to your date of departure and our costs should significantly change after having taken your booking we will do our best to notify you of any likely change in price no later than 8 weeks before you are due to travel. You are then free to cancel all or part of your booking within 7 days of this notification. If you don’t cancel within this period then we shall assume you and your group have accepted this price change. If you have made your booking within 8 weeks of your date of date of departure then we will do out best to ensure that there are no price changes although this cannot be guaranteed and we reserve the right to demand payment for any additional charges owing to the nature of the late booking. UNLESS, if you notify us of change in the number of people travelling in your group then we unequivocally reserve the right to change the price of your Vamos Travel holiday at any time to reflect extra costs incurred in transfers, group booking costs, administration etc.

Force Majeure We will not pay compensation when the change or cancellation is caused by circumstances or events, which our suppliers have no, direct control of and could not reasonably foresee or avoid. ‘Force majeure’ includes: war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, acts of god, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with with transport and changes of schedules or operational decisions of transport providers, closer of airports or any unforeseeable or unavoidable event beyond the control of Vamos Travel Ltd or its suppliers.

Special Conditions for Products Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through Vamos Travel Ltd.

Surcharges The following areas are liable for surcharge: government action, currency, airport charges, aircraft fuel, over flying charges and increases in scheduled airfares. In these circumstances we will absorb up to 2% of the holiday price before asking you to pay the remaining surcharge fees. Please note that the holiday price excludes insurance premiums; visa charges, airport taxes and amendment fees. If the surcharge is greater than 10% of the holiday price then you are entitled to a full refund of all monies paid to us, excluding visa charges, amendment fees, airport taxes and insurance premiums. To cancel as a result of a surcharge in excess of 10% we would expect written confirmation within 14 days of the date on your confirmation invoice.

Liability Vamos Travel Ltd has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Vamos Travel Ltd cannot be excluded, such liability is limited to the value of the purchased travel arrangements. All day time & night time activities, sports and transportation organised for you by Vamos Travel Ltd are undertaken at your own risk, we accept no responsibility or liability for any illness, personal injury or death caused to you or a fellow participant. If you are late for transfers then you will be liable to pay any additional costs which occur as a result of your lateness. We are not responsible for you missing your plane as a result of your own lateness.

Passports, Visas and Postage It is your responsibility to make sure you and any members of your holiday group have passports that are valid for at least 6 months after your return date and where applicable have had inoculations and have health certificates available as recommended by a health professional. It is your responsibility to make sure your passport is valid for all countries you are visiting. We will offer assistance and advice in regards to obtaining visas and permission to enter countries but we cannot in any circumstances be responsible if you or members of your party are not granted a visa or are refused entry into any country. We will not accept any responsibility or refund any money in cases where you are unable to travel as a result of misplaced or invalid passport or insufficient or inadequate visa documents. We will post your documents 1^st class with Royal Mail. We do not accept liability for any failure by the Royal Mail. If you would like special delivery service it is your responsibility to advise us in writing.

Luggage We cannot be responsible for the loss or damage of your luggage or personal possessions. Please note we strongly recommend you to take out an insurance scheme, which covers you against such losses. 

Special Requests Where special requests for flight seats, room allocation, diet considerations etc are required, Vamos Travel Ltd must be made aware of them in writing at the time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Further more, Vamos Travel Ltd will not be liable for claims for consequential loss where written advise of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by Vamos Travel Ltd to an airline, the confirmation of seat numbers is at the discretion of the airline.

Transportation Air, rail, road and other departure times are supplied by the carriers. They are subject to, interalia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown, for instance, in brochures or on your tickets. The timings are estimates only. Vamos Travel Ltd does not have any liability to you for any delays which may arise. Further, your dealings with all carriers are subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and the type of aircraft on which you will travel. However, if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

Complaints If you are not satisfied with the accommodation or any of the services provided by us to you, you must report your dissatisfaction to the owner or manager of the property or service provider immediately or if you are accompanied by a Vamos Travel representative then you must inform them. If they do not put things right and your enjoyment of the holiday is affected, you must bring this to our attention within 24 hours of the problem occurring by contacting our head office. If you are unable to do this then you must write to us within 14 days of your return. For complaints regarding death, illness or injury as a result of negligence on behalf of Vamos Travel our liability will be limited in the manner provided by International Conventions and we will pay reasonable costs up to a maximum of £5000 per person.

Insurance It is a condition of your contract with us that you take out insurance at the time of, or prior to, making your booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to the UK should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. We offer on-line travel insurance services if required. For sporting activities and events included in your programme insurance responsibility is your responsibility and any claims as a result of accident must be taken up with the company providing the service. Vamos Travel does not accept responsibility for these suppliers; you take part at your own risk. It is your responsibility to sign disclaimers for any activities deemed as high risk e.g. football, rugby, abseiling, shooting galleries, go-carting, paint-balling etc… if presented to you.

Data Protection By giving us your name and personal details you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. passing passenger lists to airlines and ferry operators). We may also use your details to send you future holiday brochures or advise of special offers from ourselves or other carefully selected companies - should you NOT want to receive these, please tell us. Sensitive personal information that you give us will only be used when it is necessary for us to communicate your needs to a destination hotel(s) and/or carrier(s).

Our Websites and Brochures Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made for you. The descriptions and illustrations on any of our literature and website are given as approximate representations only and given in good faith. In using our websites, you agree to the following: The contents of our Websites, such as text, graphics, images and other material (“Material”), are protected by copyright under both English and all applicable laws.  Unauthorised use of the Material may violate copyright, trademark and other laws.  Vamos Travel aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, completeness or timeliness of the Material or about the results to be obtained from using our Websites and the Material. The Material may contain inaccuracies or typographical errors. We do not warrant that the Websites will operate error-free or that this Website and its server are free of computer viruses and other harmful material. If your use of the Website or the Material results in the need for servicing or replacing equipment or data, we are not responsible for those costs. The Websites and Material are provided on an “as is” basis without any warranties of any kind.  To the fullest extent permitted by law, we disclaim all warranties, including the warranty of merchantability, non-infringement of third parties’ rights, and the warranty of fitness for particular purpose.  We make no warranties about the accuracy, reliability, completeness or timeliness of the material, services, software text, graphics and links. Our Websites contain links to third party websites.  These links are provided solely as a convenience to you and not as an endorsement by us of the contents on such third party websites.  We are not responsible for the content of linked third party sites and do not make any representations regarding the content or accuracy of materials on such third party websites.  If you decide to access linked third party websites, you do so at your own risk. 

Behaviour As a customer of Vamos Travel you are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behaviour deemed inappropriate by them. In such cases all insurances will be invalidated and you will not have any entitlement to a refund of any kind whatsoever. We accept no liability for any accident or misadventure that occurs while any of your group is under the influence of drink or drugs. Please also be aware that some hotels may require a behaviour 'bond' to be placed on hold with a credit card or cash, upon check in. We will do our utmost to give you prior notice where this might happen, but in some extreme cases this may not be possible. Please check with us when paying your final balance. You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest, or are prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, we will not refund any portion of the cost of your holiday and, if we incur any expense as a result of your behaviour, you will be obliged to compensate us for that expense.

Terms and Availability In the unlikely event that our suppliers' terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. We offer goods and services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation then we will offer an alternative or a refund for that part of your booking. Refunds will not apply in the case of weather dependent activities beyond our control (Skydiving, Skiing, Hand-gliding, Ballooning etc). 

UNLICENSED ENTITY DISCLAIMER If you request Vamos Travel Ltd to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Vamos Travel Ltd accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

AGENCY Products and services are sold by Vamos Travel Ltd as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. Vamos Travel Ltd is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Vamos Travel Ltd. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Tickets for performances of Opera, Ballet and Concerts We cannot be held responsible for any cancellations, re-scheduling, changes of venue or changes of cast made after the booking of your holiday. If you wish to cancel your travel arrangements due to performance change the stated terms and conditions for cancellation will apply.

Pregnancy and Infants Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

GOVERNING LAW These terms and conditions are in place to ensure the smooth running and enjoyment of your Vamos Travel Holiday. They are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts. It shall be your responsibility to ensure that all requirements applicable to your Vamos Travel holiday, including but not limited to all necessary licences, permits, passports and visas, shall have been obtained by all members of your group. 

The following general conditions shall apply These Terms and Conditions are personal to you and your group.  You or your group shall not assign, transfer or change your rights and responsibilities under these conditions or any of them, without our prior written consent. The provisions of these conditions are severable and distinct from one another and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired. The headings in these conditions are for convenience only and do not affect the interpretation of the agreement.

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